(July 30, 2010) —According to the J.D. Power and Associates 2010 Home

Buyer/Seller StudySM, Keller Williams Realty, Inc., the third largest real estate company in the

United States, has received the highest overall satisfaction ratings from home buyers among

the largest full-service real estate firms for the third year in a row. The company also ranked

second among home sellers in the study for the second year in a row.

“We are incredibly proud of our associates for earning this distinction and want to thank them

for their commitment to their clients and communities,” said Mark Willis, CEO of Keller

Williams Realty. “We see this honor as demonstration of our company philosophy that it is the

agent’s brand that matters most and no amount of money spent on advertising can replace

the influence and reputations our agents have in their local communities. Our associates

have earned this on their own, by building relationships in their communities.”

The study was produced by J.D. Power and Associates to measure home buyers and sellers

customer satisfaction. The results of the home-buying experience were determined by three

factors including the buyer’s experience with their agent, the real estate office and a variety of

additional services. Keller Williams Realty performed particularly well in the agent and office

factors. And, overall satisfaction of buyers for the industry was up over last year.

Additionally, the study noted that the importance of real estate agents has increased

substantially in the past year, with buyers and sellers relying on the negotiating skills of their

chosen agent and help in navigating the market.